System Development & Application
|
1460-1464

Evaluation method of fresh cold chain logistics service quality based on improved ER

Geng Xiuli
Gu Lingling
Business School, University of Shanghai for Science of Technology, Shanghai 200093, China

Abstract

Aiming at the high conflict problem of fresh cold chain logistics service quality evaluation information, this paper used the improved evidence reasoning(ER) method to process the indicator evaluation information. Firstly, considering the uncertainty of the expert's assessment of the indicators of the fresh cold chain logistics service providers, it used the ER method to process indicator evaluation information of each supplier. Secondly, it considered the evaluation information of each supplier by each expert had a high degree of conflict, and used the cosine similar function to measure the degree of conflict change. It used the evidence weights to calculate the weight of the evidence and corrected the evaluation information. Then, it used the evidence reasoning method to integrate the revised supplier evaluation information. Finally, this paper used an enterprise selected the fresh cold chain logistics service provider as an example for analysis, and compared the analysis results with the results calculated by the comparison method. The results show that the proposed method can effectively solve the high conflict problem and reduce the uncertainty caused by the conflict.

Foundation Support

国家自然科学基金资助项目(71301104)
教育部人文社会科学研究规划基金资助项目(19YJA630021)
高等学校博士学科点专项科研基金资助课题(20133120120002)

Publish Information

DOI: 10.19734/j.issn.1001-3695.2018.09.0817
Publish at: Application Research of Computers Printed Article, Vol. 37, 2020 No. 5
Section: System Development & Application
Pages: 1460-1464
Serial Number: 1001-3695(2020)05-035-1460-05

Publish History

[2020-05-05] Printed Article

Cite This Article

耿秀丽, 谷玲玲. 基于改进ER的生鲜冷链物流服务质量评估方法 [J]. 计算机应用研究, 2020, 37 (5): 1460-1464. (Geng Xiuli, Gu Lingling. Evaluation method of fresh cold chain logistics service quality based on improved ER [J]. Application Research of Computers, 2020, 37 (5): 1460-1464. )

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Application Research of Computers, founded in 1984, is an academic journal of computing technology sponsored by Sichuan Institute of Computer Sciences under the Science and Technology Department of Sichuan Province.

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